Terms & Conditions
Please read the information below prior to purchasing from us in order to familiarise yourself with our policies in relation to cancellations, refunds and faulty items.
You can change or cancel an order prior to it being dispatched from our warehouse. If the order has been dispatched, you can return the goods to us and we will organise a refund. Your refund will be processed once the item has been inspected to ensure it is intact and in its original packaging.
Your Right To Cancel Your Order
When you make a purchase online you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to us. It is your responsibility to take reasonable care of the goods prior to returning them.
If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 7 days of receipt of the appliance.
You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned & an inspection being carried out.
Goods Damaged in Transit
Damaged goods need to be reported within 24 hours of delivery. Please contact us at email@example.com or on 0873823913 to report any damages. We will arrange to have the goods returned and either offer a replacement or refund the price to you.
Once the item has been returned to us and an inspection has taken place refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.
Return of Faulty Goods
If a product is defective in any way, please arrange to return the item by contacting us. Please note that you are responsible for the cost of returning the item to us. An acknowledgement or your request to return will be provided.
We will either deliver a new product to you or refund you the cost of the product. A repair or replacement product may be offered. Standard delivery charged will be refunded.
Repair of Faulty Goods
Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond our control. If items are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturer’s warranty do not apply, you may be required to pay labour, assessment and/or postal charges.
We recommend that you back up data stored on any devise prior to sending it back for repair as the repair or replacement may result in a loss of said data. This includes files stored on mobile devices. We will not be responsible for any data loss.
To return your order(s) please contact firstname.lastname@example.org
Your Consumer Rights
Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act the purchaser of goods has a number of rights, including that;
a) Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
b) Goods must be fit for their purpose – they must do what they are reasonably expected to do;
c) Goods must be as described – the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.